Terms of service

Overview

Welcome to Arwaa Luxury Perfume. Throughout the site, the terms “we”, “us” and “our” refer to Arwaa Luxury Perfume. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service, including all policies referenced herein.

If you do not agree to these Terms, please do not use our website or services.


1. Eligibility & Account

By using our website, you confirm that you are at least the age of majority in your region or are using the site under supervision of a guardian.

You agree to provide accurate, complete, and current information for all purchases and account details. You are responsible for maintaining the confidentiality of your account.


2. Products

We strive to display our products as accurately as possible. However, actual product color or appearance may slightly vary due to screen settings or lighting.

All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.


3. Orders

By placing an order, you agree that:

  • All information provided is accurate
  • Orders are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order at our discretion

Once an order is placed, cancellation may not be possible.


4. Pricing & Payments

All prices are listed in INR and may change without prior notice.

You agree to provide valid payment details and authorize us to charge the total amount, including any applicable shipping or taxes.


5. Shipping & Delivery

We aim to deliver orders within 7–10 business days after dispatch. Delivery timelines are estimates and may vary due to external factors such as courier delays or unforeseen circumstances.

We are not responsible for delays once the order is handed over to the courier partner.


6. Return & Exchange

We follow a strict no return policy.

Exchanges are only allowed in cases of:

  • Damaged product
  • Defective product
  • Wrong item received

To request an exchange:

  • You must contact us within 3 days of delivery
  • Provide clear photo/video proof
  • Product must be unused and in original packaging

Requests after 3 days will not be accepted.


7. Intellectual Property

All content on this website including images, text, logos, and designs are the property of Arwaa Luxury Perfume and are protected by applicable laws.

You may not use, copy, or reproduce any content without written permission.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.


9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

All products are provided “as is” without warranties unless otherwise stated.


10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website implies acceptance of these changes.


11. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to jurisdiction of courts in Ahmedabad, Gujarat.


12. Contact Information

For any questions regarding these Terms, you can contact us:

Arwaa Luxury Perfume
📧 arwaaluxuryperfume@gmail.com
📍 Ahmedabad, Gujarat
📞 +91 95195 27327 / +91 82939 39358